Frequently Asked Questions

How long does it take for a transfer to arrive?

Delivery times vary by destination and method.

Local transfers or mobile wallet deposits are often instant.
International transfers usually take from a few minutes up to 2–working days, depending on the recipient’s country and bank.

Can I track my money transfer?

Yes, you can track the status of your transfer in real-time directly from our app. We keep you updated on every step of the way, from sending to delivery.

What payment methods are supported?

You can fund your transfer using:

Local Debit Card
Local Bank Transfer (Bank Muscat and Bank Dhofar).

All payment options are secure and easy to use.

How can the recipient receive the money?

The recipient can get the funds via: Cash Pickup from authorized agent locations Bank Account Deposit Mobile Wallet (if supported in their country) You can choose the method during the transaction process.

Are there any fees for money transfers?

Yes, but we believe in full transparency.

All fees and exchange rates are clearly shown before you confirm your transfer.
No hidden charges — what you see is what you pay.

I’ve been locked out of my account after too many failed logins attempts in Mobile Application. How can I regain access?

If your account is locked, tap "Forgot Password" on the login screen to reset your password. If that doesn’t work, please contact our customer service team to help by unlocking your account.

Customer service contact: Email - remittance.support@omanxchg.com.om, Office Phone - +96824 830893, WhatsApp - 91231600 or visit the nearest Oman Exchange branch.

I can’t remember my online account password. What should I do?

Simply click "Forgot Password" on the login screen and follow the prompts to verify your identity. You’ll be able to create a new password and regain access to your account.

Why might my transaction take longer than expected?

Delays can happen due to:

Bank holidays in the sending or receiving country
Incorrect recipient details
Compliance or security checks
Intermediary bank processing times

You can always check the status in the mobile application.

What happens if the amount is debited but the transaction fails?

The amount is usually refunded by your bank within an hour. If there is a delay, please contact your bank. Or if need our assistance pleased contact with our customer care: Email - remittance.support@omanxchg.com.om, Office Phone - +96824 830893, WhatsApp - 91231600 or visit the nearest Oman Exchange branch.

Can I cancel the transaction?

Yes, if the funds have not been credited to the recipient. Contact customer service via your registered email or visit a branch. Cancellation fees may apply.

What is the foreign exchange rate?

The foreign exchange rate is the value at which one currency can be exchanged for another. Since each country typically has its own currency, exchange rates determine how much of one currency you receive in return for another during international transactions.

Are exchange rates the same?

No, they vary by service type (buy, sell, remittance) and change frequently.

Why do I need to set an Annual Transaction Limit?

We ask you to set an Annual Transaction Limit to comply with financial regulations and to ensure the safety of your account. It helps us monitor unusual activities and protect your funds from fraud.