GENERAL - TERMS and CONDITIONS:
By accessing this website, you are confirming your acceptance of these Terms of Use. If you do not agree with any part of these terms, you are not permitted to use this website.
Oman Exchange LLC is an independent legal entity, duly established under the laws of the Sultanate of Oman, and is licensed by the Central Bank of Oman (CBO) to operate as an exchange house.
The content of this website is provided for general informational purposes only and may be updated or modified at any time without prior notice. Your use of any materials, products, or services through this website is entirely at your own risk. Oman Exchange shall not be liable for any loss or damage arising from such use.
It is your sole responsibility to ensure that any services or information obtained through this website meets your specific requirements. All materials on this website—including layout, design, graphics, and content are the property of Oman Exchange or used under license. Unauthorized use or reproduction of any part of this website is strictly prohibited and may result in legal consequences.
All third-party trademarks, if displayed on the website, are acknowledged as the property of their respective owners. Any unauthorized use of this website may give rise to a claim for damages and/or constitute a criminal offense.
This website may contain links to third-party websites for your convenience. Oman Exchange does not endorse and is not responsible for the content or accuracy of such external websites.
Oman Exchange reserves the right to amend or update these Terms of Use at any time, without prior notice, in accordance with its internal policies and applicable legal and regulatory obligations.
TRANSACTIONAL - TERMS AND CONDITIONS:
- Oman Exchange (OE) has all the rights to use any correspondent agent channels to process customer remittances.
- OE or it is correspondent agents are not liable for error or delay in transmission and for any omission/ errors by the remitter.
- The Remittance & Currency rate may fluctuate subject to market conditions, so the Customer doesn't have any right to claim any loss with OE for such an instance.
- Customers must lodge any transaction-related complaints within a maximum period of ten (10) calendar days. OE will take all possible efforts to resolve any issues regarding services provided by a third party by coordinating with the service provider/bank concerned.
- Kindly refer to leaflets displayed in our branches/website of money transfer companies like (Western Union, Money Gram, Transfast, Instant Cash etc.) to know the terms and conditions for the remittances being processed through these services.
- We may refuse any Transaction or limit the amount to be transferred owing to AML/ KYC norms, either on a per-transaction or aggregated basis. We reserve the right at any time to modify or discontinue all or any part of the Service.
- Refund against cancellation of remittance/ refund of Transaction's returned unpaid for whatsoever reason will be at the prevailing buying rate of currency or at the rate the transaction has been affected, whichever is less after deduction of costs, charges, and expenses.
- Any refund/cancellation of transaction / remittances will be made only after confirmation of refund by the correspondent bank / agent. OE shall inform the customer about Refund / Cancelation within five (5) days from the date of return.
- Currency once sold or bought could not be returned. It can only be repurchased or resold at the prevailing market rate.
- Foreign Currency Notes are bought and sold subject to any restrictions imposed by the Regulatory Bodies of the issuing countries.
- Customers should verify the authenticity and validity of the notes and count the money before leaving the counter. We will not be responsible for any claims whatsoever afterward except for Errors & omissions by us.
- The Company will not be liable to pay any interest/ compensation on account of delay in transmission by the correspondent bank or by the beneficiary bank. We are not responsible for any delay/ nonpayment/underpayment due to force majeure events or any other circumstances beyond our control.
- Valid and original ID's (Resident Card/National ID/Passport with valid Visa and GCC ID for GCC Nationals) must be presented at the time of transaction processing.
- OE reserves the right to revise the above Terms & conditions subject to extant regulatory.
