Fraud Alert – Stay Safe While Using Our Services
Your safety is our priority. Please read the following information carefully to protect yourself from fraud and scams.
Common Fraud Tactics to Watch Out For:
Fake Calls Claiming to Be from Us
- Fraudsters may pretend to be our employees and ask for your personal information.
- They may say your transfer is “on hold” and ask you to confirm your OTP, PIN, or bank details. Remember that we never ask for sensitive details over phone, SMS, or WhatsApp.
- Fake job offers that ask for money to process the application.
Fake WhatsApp or Email Messages
- Some scammers create fake profiles using our name and logo.
- They may send you messages offering "guaranteed transfers" or "bonus credits".
Phishing Links / Fake Websites
- Do not click on suspicious links or download unknown apps.
- Only use our official website and mobile app for money transfers.
How to Protect Yourself:
- Never share your OTP, password, or PIN with anyone.
- Always verify the sender before responding to a message.
- Bookmark our official website and only use that to access services.
- If you’re unsure — call us directly.
Report Suspicious Activity:
If you suspect any fraud attempt, call or receive a suspicious message, report it immediately:
- Call : +968 2483 0893
- WhatsApp : +968 9123 1600
- Email : remittance.support@omanxchg.com.om
- Or visit a branch
Your quick action can help us to prevent fraud and protect others.
We are continuously working to improve our security systems and keep your data safe. Thank you for being alert and helping us fight fraud together.
