info@omanxchg.com.om +968 2483 0893‬ +968 91231600 (WhatsApp)

At Oman Exchange, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you access and use the mobile applications available on both iOS and Android platforms.

By using our services, you acknowledge and agree to the practices described in this policy.

1. Information We Collect

To provide and enhance our services, we collect both personal and usage-related information from users of the Oman Exchange app.

 a. Personal Information

This includes details you provide during registration or while using our services:

  • Full name
  • Email address
  • Phone number
  • Identity verification details (e.g., National ID, Resident ID, Passport)
  • Transaction history
  • Bank account or payment information (collected only during authorized transactions)

b. Device and Usage Data

Collected automatically to help us improve performance, ensure security, and enhance the user experience:

  • Device type and operating system
  • IP address / Device ID
  • Location data (collected with your explicit permission)
  • App usage logs (e.g., system crashes, features accessed)

2. How We Use Your Information

We use your information to:

  • Help you send money and complete transactions
  • Confirm your identity and prevent fraud
  • Keep you updated about your transactions
  • Make the app better and easier to use
  • Follow legal rules and regulations
  • Keep your information safe and secure
  • Keep records for legal and business purposes

3. Third-Party Services

We use third-party services to help us operate and analyze our app. These providers may have access to certain personal data as necessary for their services.

Notable Third-Party Providers:

  • Bank Muscat Payment Gateway – for secure transaction processing.

4. User Accounts and Authorization

  • Users must create an account to access and use the app.
  • Identity verification is required by submitting valid government-issued identification, such as a national ID card, residency permit, or passport.
  • Users must agree to the app’s terms and conditions, including consent to data processing practices.
  • Industry-standard encryption and robust access controls are used to protect login credentials and personal information.


5. Data Retention

We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.


6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.


7.  Your Rights


Depending on your jurisdiction, you may have the right to:

  • Access the data we hold about you
  • Request correction or deletion of your data
  • Object to certain data processing
  • Withdraw consent where applicable

You can exercise these rights by contacting us.
 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. We encourage you to review this policy periodically.